Privacy policy

Privacy Policy

Last updated: 21 August 2026

At 4WD Shop, operated by TEAM OZTRALIA AUTO SPECIALISTS PTY. LIMITED, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit 4wdshop.com.au, purchase from our online store, contact our team or otherwise interact with 4WD Shop.

We aim to handle personal information transparently and responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

About 4WD Shop

4WD Shop is an Australian online retailer specialising in 4WD suspension, towing equipment, accessories and related products.

4WD Shop is operated by:

TEAM OZTRALIA AUTO SPECIALISTS PTY. LIMITED
ABN 13 054 482 049
14 Kylie Avenue
Lismore Heights NSW 2480
Australia

Phone: 1800 807 176
Email: info@4wdworld.com.au
Website: 4wdshop.com.au

At this time, 4WD Shop sells and ships products within Australia only.

Information We Collect

Depending on how you interact with 4WD Shop, we may collect personal information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Order and transaction information
  • Products you purchase or enquire about
  • Vehicle make, model, year or other fitment information you provide
  • Customer service enquiries and communications
  • Marketing preferences
  • Website browsing and interaction information
  • Device, browser and IP information
  • Information about how you interact with our website, advertising and marketing

When you place an order, payment information is processed through the secure payment facilities available through our Shopify store and relevant payment providers.

How We Collect Your Information

We may collect information directly from you when you:

  • Place an order
  • Create or use a customer account
  • Contact us by telephone, email, online form or website chat
  • Make a product or vehicle-fitment enquiry
  • Subscribe to marketing communications
  • Submit a product review
  • Interact with our website or advertising

Certain technical information may also be collected automatically through cookies, pixels, analytics technologies and similar tools when you use our website.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery within Australia
  • Provide invoices and order confirmations
  • Communicate with you about your order
  • Assist with product selection and vehicle-fitment enquiries
  • Provide customer service and technical support
  • Maintain customer accounts
  • Detect and prevent fraudulent or suspicious transactions
  • Improve our products, website and customer experience
  • Understand how customers use our website
  • Measure website and advertising performance
  • Provide relevant advertising where permitted
  • Send marketing communications where you have subscribed or where otherwise permitted
  • Maintain and secure our online store
  • Meet our legal, regulatory, taxation and accounting obligations

We only seek to collect personal information reasonably necessary for our business activities.

Shopify & Our Online Store

Our online store is powered by Shopify.

Shopify provides the ecommerce technology used to operate 4wdshop.com.au, provide online shopping functionality and process orders.

As part of providing these services, Shopify may process customer and website information.

You can read more about how Shopify handles personal information in the Shopify Privacy Policy.

Payments

Payments made through 4WD Shop are processed using the secure payment options available through our Shopify checkout and relevant payment providers.

4WD Shop does not receive or store your complete credit or debit card details where those details are processed directly by an authorised payment provider.

Cookies & Similar Technologies

4WD Shop uses cookies and similar technologies to help our website operate effectively and to understand how customers interact with our store.

These technologies may be used to:

  • Keep products in your shopping cart
  • Remember website and customer preferences
  • Provide secure website and checkout functionality
  • Understand website traffic
  • Measure website performance
  • Analyse customer interactions
  • Measure advertising effectiveness
  • Provide relevant advertising and marketing
  • Detect potential fraud or security issues

Some cookies are necessary for the website to operate. Other cookies may relate to analytics, advertising or personalisation.

Where available, you can manage applicable privacy and cookie preferences through controls provided on our website or through your browser settings.

Google, Analytics & Advertising

4WD Shop uses or may use Google services to help operate, analyse and market our online store.

These may include services associated with:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Google Merchant Center
  • Google Shopping

These services can help us understand website activity, measure advertising performance, understand which marketing activities lead to customer enquiries and sales, and make our products easier for customers to discover online.

Information processed through these technologies may include device and browser information, website interactions, advertising interactions and transaction-related information.

You can learn more about Google's handling of information in the Google Privacy Policy.

Search Engines, AI & Automated Technologies

Publicly available information on 4wdshop.com.au — such as product information, specifications, vehicle compatibility information, buying guides and other website content — may be discovered, indexed or processed by search engines, shopping platforms and AI-powered search or product-discovery services.

4WD Shop may also use digital and automated technologies to assist with areas such as search, analytics, advertising, customer service, fraud prevention, product discovery, content management and business administration.

We do not intentionally publish customers' private personal information for use by search engines, shopping platforms or AI systems.

Where personal information is processed using automated tools, we aim to limit its use to information reasonably necessary for the relevant business purpose and handle that information consistently with this Privacy Policy and applicable privacy requirements.

Sharing Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate 4WD Shop.

These may include providers involved in:

  • Ecommerce and website hosting
  • Payment processing
  • Shipping and delivery
  • Customer communications
  • Website applications and functionality
  • Product reviews
  • Analytics
  • Advertising and marketing
  • IT and security
  • Accounting and professional services

We may also disclose information where required or authorised by law, in response to lawful requests, to protect our legal rights or to investigate suspected fraud or unlawful activity.

4WD Shop does not sell customer personal information.

Third-Party & Overseas Service Providers

Although 4WD Shop currently sells and ships products within Australia only, some of the technology providers used to operate an ecommerce website may operate internationally or process and store information outside Australia.

These can include ecommerce, cloud technology, analytics, advertising, payment and other service providers.

Where required, we take reasonable steps in relation to the handling of personal information by service providers and use reputable providers appropriate to the operation of our business.

Marketing Communications

If you subscribe to marketing communications from 4WD Shop, we may send you information about products, offers, new releases, technical information, 4WD advice and other relevant updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the communication.

Unsubscribing from marketing does not prevent us from sending necessary communications relating to an order, transaction, enquiry or customer-service matter.

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our Shopify store uses secure web connections and established ecommerce and payment technologies.

No online service can guarantee absolute security, and customers should also take reasonable steps to protect their own accounts, passwords and devices.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

Please contact:

Email: info@4wdworld.com.au
Phone: 1800 807 176

Privacy Questions & Complaints

If you have a question about this Privacy Policy or a concern about how we have handled your personal information, please contact us:

4WD Shop
TEAM OZTRALIA AUTO SPECIALISTS PTY. LIMITED
ABN 13 054 482 049
14 Kylie Avenue
Lismore Heights NSW 2480
Australia

Phone: 1800 807 176
Email: info@4wdworld.com.au

We will review your enquiry or complaint and respond within a reasonable period.

If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner – Privacy Complaints

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, privacy practices or legal and regulatory requirements.

The current version will be published on this page together with the date it was last updated.