Shipping policy

Shipping & Delivery – 4WD World Australia

4WD World supplies suspension, airbag suspension, shock absorbers and 4WD accessories to customers across Australia.

We aim to make ordering your 4WD parts as straightforward as possible, with clear communication, reliable dispatch and assistance if you need help tracking your order.

🚚 How We Ship

PO Box & Delivery Address Requirements

Shipping requirements vary depending on the brand and product being ordered.

Polyair & Bilstein Orders: Polyair and Bilstein products cannot be delivered to a PO Box. These products are shipped via StarTrack Express and require a valid residential or business street address for delivery.

Thor & Boss Orders: Thor Air Suspension and Boss products can be shipped to a PO Box address.

If you're unsure which delivery address to use for your order, please call the 4WD World team on 1800 807 176 before placing your order. We're happy to help.

Your order will be sent to the Shipping Address provided at checkout.

📍Please check your delivery details carefully before completing your order. 4WD World is not responsible for the cost of reshipping an order where an incorrect or incomplete shipping address has been provided by the customer.

📦 Order Tracking & Delivery Assistance

While 4WD World cannot accept responsibility for parcels lost by the postal service after dispatch, we will make every reasonable effort to help your order reach you safely and in a timely manner.

If there is a delivery issue, our team will assist wherever possible with tracking your parcel and investigating its delivery status.

🔧 Product Availability & Out-of-Stock Items

4WD World maintains high stock levels across our range of 4WD suspension, airbag suspension and accessory products. From time to time, however, an item may become temporarily unavailable.

If we are unable to fill your order, we will contact you within one business day of your order being placed.

You can then choose to:

Place the unavailable item on back order
Replace it with a suitable item that is currently in stock
Cancel the affected order and receive a refund

📍 Check Your Shipping Address

Before placing your order, please confirm that your name, street address, suburb, state and postcode are correct.

Incorrect shipping details can cause delays or result in the parcel being returned. Any additional freight charges required to resend an order because incorrect delivery information was supplied may be payable by the customer.

🛻 Ordering 4WD Suspension & Vehicle-Specific Parts

Many products sold by 4WD World are vehicle-specific. When ordering suspension, airbag suspension, shock absorbers or related 4WD components, please make sure the product is suitable for your vehicle's make, model, year and suspension configuration.

If you are unsure which product is suitable, contact the 4WD World team before ordering. We are happy to help you identify the appropriate option for your vehicle.

Shipping Frequently Asked Questions

Who does 4WD World use for shipping?

Most domestic orders are shipped using Australia Post.

What happens if an item I order is out of stock?

If 4WD World is unable to fill your order, we will contact you within one business day. You can choose to place the item on back order, select an available replacement or cancel the affected order and receive a refund.

Can 4WD World help me track my order?

Yes. If you experience a delivery issue, contact our team and we will assist with tracking and investigating the status of your parcel wherever possible.

What if I enter the wrong delivery address?

Orders are shipped to the address supplied during checkout. Customers should check their shipping information carefully, as additional freight charges may apply if an order needs to be resent because incorrect details were provided.