Returns & Refunds Policy

Last updated: 21 August 2026

At 4WD Shop, we want you to order with confidence. If you have an issue with your order or need to discuss a return, our team is here to help.

Change of Mind Returns

We offer a 7-day change-of-mind return period, which means you have 7 days from receiving your item to contact us and request a return.

To be eligible for a change-of-mind return, the item must be:

• Unused
• Uninstalled
• Unmodified
• Undamaged
• In its original packaging
• Complete with all components, instructions and accessories supplied with the product
• Accompanied by your receipt or proof of purchase

Products that have been installed, fitted, modified, damaged or used may not be eligible for a change-of-mind return.

Starting a Return

Before returning any product, please contact 4WD Shop so we can discuss your return and provide the appropriate instructions.

Call us: 1800 807 176 — we're here to help.

You can also contact us at info@4wdworld.com.au.

Please do not send products back without first contacting us and receiving return instructions.

Restocking & Freight – Change of Mind

Eligible change-of-mind returns may be subject to a restocking fee of up to 20%, depending on the product and applicable manufacturer or supplier conditions.

Applicable freight and return shipping costs may also be deducted from the refund or payable by the customer.

We will advise you of any applicable restocking and freight charges before your return is authorised, so you know the costs involved before proceeding.

Restocking fees do not apply where a customer is entitled to a remedy under the Australian Consumer Law because a product is faulty or otherwise fails to meet a consumer guarantee.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If your item is damaged, defective, faulty or you have received the incorrect product, contact us as soon as possible so we can assess the issue and help resolve it.

Phone: 1800 807 176
Email: info@4wdworld.com.au

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Where a product is faulty or otherwise fails to meet a consumer guarantee, your rights are governed by the Australian Consumer Law and are separate from our 7-day change-of-mind policy.

Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Special Orders & Custom Products

Special-order, custom-made, personalised or specifically sourced products may not be eligible for a change-of-mind return.

Please contact us before ordering if you are unsure whether a particular product is considered a special-order or custom item.

This exclusion does not affect your rights under the Australian Consumer Law if a product is faulty or otherwise fails to meet a consumer guarantee.

Sale & Clearance Items

Sale and clearance items are generally not eligible for change-of-mind returns.

This does not affect your rights under the Australian Consumer Law where a sale or clearance product is faulty or otherwise fails to meet a consumer guarantee.

Refunds

Once we receive and inspect an authorised return, we will let you know whether the return has been approved.

Where a refund is approved, it will generally be processed back to your original payment method within 10 business days.

Please remember that your bank, card provider or payment provider may require additional time to process and display the refund after it has been issued by us.

If more than 15 business days have passed since we advised you that your refund was approved, please contact us:

Phone: 1800 807 176
Email: info@4wdworld.com.au

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement or refund where a product fails to meet an applicable consumer guarantee.

Our 7-day change-of-mind policy, restocking conditions and change-of-mind exclusions do not limit your rights under the Australian Consumer Law.

For more information about consumer guarantees, visit the Australian Competition and Consumer Commission (ACCC).

Contact 4WD Shop

Need help with a return, product issue or refund?

We're here to help.

4WD Shop
Operated by TEAM OZTRALIA AUTO SPECIALISTS PTY. LIMITED
ABN 13 054 482 049

14 Kylie Avenue
Lismore Heights NSW 2480
Australia

Phone: 1800 807 176
Email: info@4wdworld.com.au

4WD Shop currently sells and ships within Australia only.